{"id":5425,"date":"2020-11-27T12:27:37","date_gmt":"2020-11-27T12:27:37","guid":{"rendered":"https:\/\/www.digital-web-services.com\/?p=5425"},"modified":"2020-12-22T14:14:50","modified_gmt":"2020-12-22T14:14:50","slug":"the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry","status":"publish","type":"post","link":"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html","title":{"rendered":"The Definite Role of Chatbots in logistics and Supply Chain Industry"},"content":{"rendered":"<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_58 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title \" >Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\" role=\"button\"><label for=\"item-6565836c139e7\" ><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input aria-label=\"Toggle\" aria-label=\"item-6565836c139e7\"  type=\"checkbox\" id=\"item-6565836c139e7\"><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#Introduction_to_Chatbots\" title=\"Introduction to Chatbots\">Introduction to Chatbots<\/a><ul class='ez-toc-list-level-3'><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#How_are_Chatbots_Enhancing_logistics_and_Transportation\" title=\"How are Chatbots Enhancing logistics and Transportation?\">How are Chatbots Enhancing logistics and Transportation?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#Combining_the_Logistics_sector_with_Big_Data\" title=\"Combining the Logistics sector with Big Data\">Combining the Logistics sector with Big Data<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#Related_read_5_Essentials_Facts_about_Cloud_Contact_centers\" title=\"Related read: 5 Essentials Facts about Cloud Contact centers\">Related read: 5 Essentials Facts about Cloud Contact centers<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#Advantages_of_Chatbots_For_Logistics_Companies\" title=\"Advantages of Chatbots For Logistics Companies\">Advantages of Chatbots For Logistics Companies<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\/#Wrapping_up\" title=\"Wrapping up\">Wrapping up<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Introduction_to_Chatbots\"><\/span><a href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\"><strong>Introduction to Chatbots<\/strong><\/a><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In simplest terms, a chatbot is a program that communicates with you. At times a chatbot is powered by machine learning (it gets smarter when you interact with it), and sometimes it is driven by rules (i.e., if a person says this, respond with that).<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">The term chatbot is also synonymous with text conversation, but is gaining popularity through voice communication\u2026 \u201cSiri, what time is it?\u201d (other chatbots are also available in the market.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots are capable of talking to you through different channels such as Facebook Messenger, Siri, WeChat, Telegram, SMS, Slack, Skype and many others.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Did you know <\/span><a href=\"https:\/\/www.invespcro.com\/blog\/chatbots-customer-service\/\" target=\"_blank\" rel=\"noopener nofollow noreferrer\"><span style=\"font-weight: 400;\">85%<\/span><\/a><span style=\"font-weight: 400;\"> of the customer interactions will be handled without a human agent by the end of this year?\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Out of the various industries that are leveraging the benefits of chatbots, the logistics and supply chain business is one.<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">So, without any further ado, let\u2019s find out how <a href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\"><strong>chatbots in logistics<\/strong><\/a> help supply chain and transportation companies offer an enhanced service and commendable customer experience.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"How_are_Chatbots_Enhancing_logistics_and_Transportation\"><\/span><strong>How are Chatbots Enhancing logistics and Transportation?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots are improving the logistics sector in two ways:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Enhancing the customer-facing operations<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Supply chain operations\u00a0<\/span><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Let\u2019s have a detailed look at each aspect of these operations to understand the role of chatbots better:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Real-time order tracking<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">When it comes to the logistics sector, the confidence of order visibility and status are extremely important for a better customer experience. Embedding chatbots in the customer service section will prevent long offline queues and offer real-time tracking. A simple question like \u2018Can you share delivery status now?\u2019 to the chatbot is sufficient for the user to get his\/her queries resolved.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Book delivery<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A logistics company can implement chatbot services to book the place for shipment, time and tracking map online. Users can enter the information regarding the items he wants to transport, make payments online and the courier to complete the process without any paperwork.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Amend and order<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots allow the end-customer to make changes to the delivery \u2013 just by entering the tracking number. They will enable the people to review the conditions and provide status for the same accordingly. As of now, human involvement was needed to take care of this department.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Warehouse matters<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">AI chatbots can help businesses to manage their inventories and warehouse operations smoothly. Now the delivery boy does not need to look among thousands of packages to find the one he is looking for. He just needs to ask where the package is kept \u2013 and receive the exact rack number as the response!<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Fleet information<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In logistics companies, transportation apps are used to track the vehicles, routes, statuses and more. It is important to know where the drivers are to manage the delivery status. You can ask the chatbot to tell you which driver is idle or closer to the pickup point to schedule duties.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Combining_the_Logistics_sector_with_Big_Data\"><\/span><strong>Combining the Logistics sector with Big Data<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots act as an important data source in the logistic world. You need not make any extra effort to collect or store information regarding the customers, suppliers, managers, personnel and drivers.<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Related_read_5_Essentials_Facts_about_Cloud_Contact_centers\"><\/span><span class=\"wpsm-highlight wpsm-highlight-yellow\"><b>Related read<\/b><span style=\"font-weight: 400;\">: <\/span><a href=\"https:\/\/www.digital-web-services.com\/5-essential-facts-about-cloud-contact-centers.html\"><span style=\"font-weight: 400;\">5 Essentials Facts about Cloud Contact centers<\/span><\/a><\/span><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Companies are using this data for analytics to uncover meaningful insights and trends. These have helped them leverage their performance and boost revenue. Read <\/span><a href=\"https:\/\/www.cumulations.com\/blogs\/169\/iot-in-logistics-industry\" target=\"_blank\" rel=\"noopener nofollow noreferrer\"><span style=\"font-weight: 400;\">here<\/span><\/a><span style=\"font-weight: 400;\"> to find how IoT solutions are helping the logistics industry.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Advantages_of_Chatbots_For_Logistics_Companies\"><\/span><strong>Advantages of Chatbots For Logistics Companies<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Here are some of the top benefits of switching to chatbots when it comes to logistics companies:\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Enhanced customer service<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">According to <\/span><a href=\"http:\/\/blogs.gartner.com\/jake-sorofman\/gartner-surveys-confirm-customer-experience-new-battlefield\/\" target=\"_blank\" rel=\"noopener nofollow noreferrer\"><span style=\"font-weight: 400;\">Gartner<\/span><\/a><span style=\"font-weight: 400;\">, customer service is the most important factor in the success of any business. So, having a good customer service 24\/7 will leave a positive impact on your customer satisfaction.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots are capable of giving automated answers to repetitive questions immediately. Moreover, they can also send the request to the customer representative if more complicated action is needed.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">With the help of chatbots, companies can handle multiple queries at the same time so that no customer has to wait for their turn.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Better team productivity\u00a0<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots have become a crucial part of every business concerning the shift from human to automated customer services. Bots are not going to replace human agents completely, but they will make delivery of primary support better.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Businesses can automate the sales and customer services tasks to enhance the productivity of their teams. Some of the common queries that chatbots can handle are order status, return policy, and delivery time frequently.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Some of the major team productivity metrics that chatbots can enhance are:<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><strong>Average resolution time<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots engage with the customers in real-time and drastically improve the response time.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><strong>First response time<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">By answering the FAQs in the first interactions, chatbots are saving service costs and time.<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><strong>Number to requests accepted<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots are capable of scaling easily with increased conversions without any errors or missed chats.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li style=\"font-weight: 400;\"><strong>Number of resolved issues<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">By handling the basic customer queries, chatbots will increase the number of issues resolved in a given period of time.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Chatbots help cut down operational costs<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Hiring customer executives with 24*7*365 presence, and adding resources to give support to the customers round the clock can be too costly for many businesses. Chatbots can help reduce these operational costs.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Companies can use these saved costs to enhance other segments of their organizations and grow as a business.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Personalization\u00a0<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">Chatbots are capable of providing more personalized experience when compared to customer service specialists as they have no time to prepare for your call and understand the context during the call.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">A chatbot, on the other hand, can access the history of a customer\u2019s interactions with the company to provide a more personalized experience.\u00a0<\/span><\/p>\n<ul style=\"text-align: justify;\">\n<li><strong>Higher engagement and sales<\/strong><\/li>\n<\/ul>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">It is important to keep your customers engaged with your brand and, therefore, companies are investing in chatbots for social media marketing. The flexible structure of chatbots has made it possible for them to integrate with other channels to improve engagement.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">You can even get them programmed with natural sound humour to give a representation of human-like interaction. Such bots make the customers even more comfortable and make their experience more pleasant.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If you have been planning to integrate a chatbot in your website or social media platforms, you can contact a <\/span><a href=\"https:\/\/www.digital-web-services.com\/\"><strong>chatbot development company<\/strong><\/a><span style=\"font-weight: 400;\">. They will help create a customized chatbot to meet your business requirements and preferences.\u00a0<\/span><\/p>\n<h3 style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Wrapping_up\"><\/span><strong>Wrapping up<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">In the logistics sector, you need to consider various factors simultaneously to make proper decisions. A chatbot can concentrate all the required information in one place for better management.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><span style=\"font-weight: 400;\">If you want to gain a competitive edge, you must definitely implement a chatbot service in your logistics business.\u00a0<\/span><\/p>\n<p style=\"text-align: justify;\"><div class=\"wpsm-testimonial\"><div class=\"wpsm-testimonial-content\"><strong>Author Bio:<\/strong> James Grills is currently associated with Cumulations Technologies, an <strong><a href=\"https:\/\/www.cumulations.com\/android-application-development.php\" target=\"_blank\" rel=\"noopener noreferrer nofollow\">Android App Development company<\/a><\/strong> in India. He is a technical writer with a passion for writing on emerging technologies in the areas of mobile application development and IOT technology.<br \/>\n<\/div><div class=\"wpsm-testimonial-author\"><img decoding=\"async\" src=\"https:\/\/www.digital-web-services.com\/wp-content\/uploads\/Digital-Web-Services-Author-James.jpg\" alt=\"James Grills\" class=\"author_image\">James Grills<\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction to Chatbots In simplest terms, a chatbot is a program that communicates with you. At times a chatbot is powered by machine learning (it gets smarter when you interact with it), and sometimes it is driven by rules (i.e., if a person says this, respond with that). The term chatbot is also synonymous with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":5437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[7,18],"tags":[],"offerexpiration":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v21.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Definite Role of Chatbots in logistics and Supply Chain Industry - DWS<\/title>\n<meta name=\"description\" content=\"Know the role of chatbots in logistics and supply chain industry. \u261e Here get the full advantages of using chatbots for logistics companie.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Definite Role of Chatbots in logistics and Supply Chain Industry - DWS\" \/>\n<meta property=\"og:description\" content=\"Know the role of chatbots in logistics and supply chain industry. \u261e Here get the full advantages of using chatbots for logistics companie.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\" \/>\n<meta property=\"og:site_name\" content=\"Digital Web Services\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/digitalwbservices\/\" \/>\n<meta property=\"article:author\" content=\"https:\/\/www.facebook.com\/digitalwbservices\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-11-27T12:27:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2020-12-22T14:14:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.digital-web-services.com\/wp-content\/uploads\/Role-of-Chatbots-in-logistics-and-Supply-Chain-Industry.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Digital Web Services\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@digitalwebservs\" \/>\n<meta name=\"twitter:site\" content=\"@digitalwebservs\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Digital Web Services\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\"},\"author\":{\"name\":\"Digital Web Services\",\"@id\":\"https:\/\/www.digital-web-services.com\/#\/schema\/person\/c0e9c781fa72cdd7c935d65b1d97291b\"},\"headline\":\"The Definite Role of Chatbots in logistics and Supply Chain Industry\",\"datePublished\":\"2020-11-27T12:27:37+00:00\",\"dateModified\":\"2020-12-22T14:14:50+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.digital-web-services.com\/the-definite-role-of-chatbots-in-logistics-and-supply-chain-industry.html\"},\"wordCount\":1174,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/www.digital-web-services.com\/#organization\"},\"articleSection\":[\"Programming\",\"Web Design &amp; 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